Answering all your questions.

What you

need to know!

You want to return an article or you are wondering where your favourite piece is coming from?

You want to know more about shipping and how to wash our clothing?

All this and more is beeing shortly answered in the following paragraphs.

Shipping.

All pieces, if stated otherwise in the ad as for individual pieces, will be shipped in between 1-5 days.

Shipping time and fees depend of country it will be shipped to.

All items are beeing shipped by DPD.

Worldwide shipping available!

Payment.

If you haven't choosen one of our direct payment methods like credit card or paypal, please make sure to transfer the open amount onto our bank account in within 7 days.

If you paid by credit card or direct transfer, it may take up to three days for your confirmation to arrive.

Retourns.

If a piece does not fit or you don't like it, you can retourn it in within 14 days. 

In within 7-21 working days, depending on which payment method you choose, the payment will be back on your account.

As we are still a small company where we don't have capacities like other huge online shops, we are currently not able to refund shipping costs. So please choose wisely and check sizing charts before you order, to avoid unnecessary returns.

Only if got a wrong or damaged article of course all costs will be refunded.

Please contact us before each return.

We only refund the paid amount if the article is clean and not damaged.

Individual peieces like the "...-power" shirts can only be partly refunded and we keep a comission of 12,90€.

How to wash our clothes.

All pieces are made with a lot of love and want to be treated that way.

Please wash on not more than 30 degrees, turn inside out, close zippers and velcros and do not tumble dry. Please do not iron prints or patches. Nylon and polyester pieces shouldn't be ironed at all. 

Sponsorings?

We sponsor only a small handfull of lovely people, but all spots are already taken!

What to do if your order does not make you as happy as expected?

You received a slightly damaged or maybe a wrong product? First of all: keep calm, we find a solution for everything and never want to make you unhappy on purpose. Just contact us and and tell us your problem and we will find a way to solve it.

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Ponyschwester - Judith Pigorsch Reittextilien

Herbrechtsdorferstr. 5a

32689 Kalletal

info@ponyschwester.com

GERMANY

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